Who we are
TrainSim Tech is operated by Dan Holmes, trading as TrainSim Tech.
Our website address is: https://trainsimtech.com.
For the purposes of UK data protection law, TrainSim Tech is the data controller for the personal information described in this Privacy Policy.
Email: privacy@trainsimtech.com
What personal information we collect
We only collect personal information where it is necessary to operate our website, process orders, provide customer support, fulfil purchases or communicate with customers who have chosen to hear from us.
Depending on how you use our website, we may collect information including:
- Your name
- Email address
- Billing address
- Delivery address
- Telephone number, where provided or required for delivery
- Details of products you order
- Order and transaction information
- Delivery and fulfilment information
- Any notes or information you provide with your order
- Information you provide when contacting us
- Technical information such as your IP address, browser type, device information and website activity
Orders and WooCommerce
Our online shop uses WooCommerce to manage products, customer information and orders.
When you place an order, we collect the information required to process your purchase, take payment, deliver your order and provide customer support.
This may include your name, email address, billing address, delivery address, telephone number, products ordered and details relating to your order.
Order information may be stored within our website and associated database so that we can fulfil orders, provide support and maintain appropriate business, tax and accounting records.
Payments
Payments on our website are processed using Stripe.
When you make a payment, payment and transaction information is securely provided to Stripe and the relevant banks or payment networks involved in processing your transaction.
Stripe may process information including your name, email address, billing address, shipping address, payment method information, transaction amount, transaction date, transaction status and technical information used for fraud prevention.
TrainSim Tech does not normally receive or store your full debit or credit card number.
Stripe may process your personal information in accordance with its own privacy policy and legal obligations.
Newsletter and marketing emails
If you choose to join the TrainSim Tech mailing list, we may collect your name, email address, the date you subscribed and information recording your marketing consent.
We use this information to send you product news, release information, availability updates and other relevant TrainSim Tech news.
Joining our mailing list is optional and is not required in order to make a purchase.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.
We do not sell or rent our mailing list to third parties.
How we use your information
We may use your personal information to:
- Process and fulfil your orders
- Take and verify payments
- Deliver products to you
- Send order confirmations and delivery updates
- Process returns, refunds and warranty enquiries
- Provide customer support
- Respond to questions or enquiries
- Maintain records required for tax and accounting purposes
- Protect our website and customers against fraud and misuse
- Maintain and improve the operation of our website
- Send marketing emails where you have agreed to receive them
- Comply with legal and regulatory requirements
Our lawful basis for processing your information
UK data protection law requires us to have a lawful basis for processing your personal information.
Contract
We process personal information where it is necessary to enter into or perform a contract with you. For example, we need your name, delivery address and contact information in order to process and deliver an order.
Legal obligation
We may process and retain information where we are required to do so by law. This may include information required for taxation, accounting, fraud prevention, consumer protection or other legal obligations.
Legitimate interests
We may process information where it is necessary for the legitimate interests of operating and protecting TrainSim Tech, provided those interests do not override your rights and interests.
This may include preventing fraud, maintaining website security, responding to customer enquiries, resolving disputes and maintaining appropriate business records.
Consent
Where you voluntarily join our mailing list, we will generally rely on your consent to send you marketing emails.
You can withdraw your consent at any time by unsubscribing from our mailing list.
Marketing communications
We will only send marketing emails where we are permitted to do so under applicable UK data protection and electronic marketing laws.
Where you subscribe to our newsletter, you will be asked to actively opt in.
We do not require you to subscribe to marketing in order to make a purchase.
Order confirmations, payment notifications, shipping updates, safety information and other communications necessary to fulfil your order are not marketing messages and may still be sent if you have unsubscribed from marketing.
Who we share your data with
We do not sell your personal information.
We may share information where necessary with trusted organisations that help us operate TrainSim Tech, including:
- WooCommerce and associated website services
- Stripe and other organisations involved in processing payments
- Website and email hosting providers
- Delivery and postal companies
- Website security and fraud prevention services
- IT and technical service providers
- Accounting or professional advisers
- Government, regulatory or law enforcement bodies where legally required
We only provide personal information that is reasonably necessary for the relevant service.
Delivery companies
Where you order a physical product, we may provide the relevant delivery company or postal operator with information required to deliver your order.
This may include your name, delivery address, contact details and information required to identify or deliver your parcel.
Delivery companies may process this information in accordance with their own privacy policies.
Cookies
TrainSim Tech uses cookies and similar technologies to operate the website, provide shopping and checkout functionality, maintain security and, where applicable, understand how visitors use the website.
Cookies are small text files stored on your device by your web browser when you visit a website. Some cookies are necessary for the website to function correctly, while others may be used for optional features such as analytics.
Essential cookies
Essential cookies are required for the website and online shop to function correctly. These cookies do not require your consent where they are strictly necessary to provide a service you have requested.
Essential cookies may be used for purposes including:
- Maintaining the contents of your shopping basket
- Remembering your checkout session
- Processing orders and payments
- Maintaining website security
- Preventing fraud and misuse
- Remembering account or login information where applicable
- Keeping the website functioning correctly between page requests
WooCommerce may use cookies to remember shopping basket contents, customer sessions and information required to complete the checkout process.
Stripe may also use cookies or similar technologies where necessary to process payments, authenticate transactions, prevent fraud and provide secure payment functionality.
Functional cookies
Functional cookies may be used to remember choices you make on the website and provide additional functionality or convenience.
Where functional cookies are not strictly necessary, they will only be used where permitted by law and, where required, after you have provided consent.
Analytics cookies
If we use analytics services, they may help us understand how visitors use the TrainSim Tech website, such as which pages are visited and how visitors navigate the site.
Where analytics cookies or similar tracking technologies are not strictly necessary, they will only be used after you have provided consent through our cookie controls.
Third-party cookies
Some services used on our website may set or access cookies provided by third parties.
These may include services used for:
- Payment processing, including Stripe
- Website security and fraud prevention
- Embedded content
- Analytics, where enabled
- Other website functionality provided by external services
Third-party services are responsible for their own use of personal information and cookies in accordance with their own privacy policies.
Cookie consent
Where required, we will ask for your consent before placing non-essential cookies or similar tracking technologies on your device.
Essential cookies may be used without consent where they are necessary to provide website, shopping basket, checkout, payment or security functionality.
You may be able to change or withdraw your cookie preferences at any time using the cookie controls provided on the website.
Managing cookies through your browser
You can also control and delete cookies through your web browser settings.
Most browsers allow you to view stored cookies, delete individual or all cookies, block cookies from particular websites or prevent cookies from being stored entirely.
Please be aware that blocking or deleting essential cookies may prevent some parts of the TrainSim Tech website from functioning correctly. In particular, shopping basket, account and checkout functionality may not work as intended.
How long cookies remain on your device
Some cookies are session cookies and are removed when you close your browser. Other cookies may remain on your device for a longer period so that information or preferences can be remembered between visits.
The length of time a cookie remains on your device depends on the purpose of the cookie and the service that provides it.
Technical and security information
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security systems and other services used to operate the website.
This may include your IP address, browser type, device type, operating system, pages visited, date and time of access, referring website and security or error logs.
This information may be used to operate, secure and troubleshoot the website and to prevent fraud, abuse and unauthorised access.
How long we retain your data
We do not keep personal information for longer than reasonably necessary.
Order information
Order, transaction and accounting records will normally be retained for up to six years, or for as long as necessary to meet applicable tax, accounting and legal requirements.
Customer support
Customer enquiries and correspondence may be retained for as long as reasonably necessary to deal with your enquiry, provide ongoing support or maintain an appropriate record of communication.
Newsletter information
Your newsletter subscription information will normally be retained for as long as you remain subscribed.
If you unsubscribe, we may retain limited information recording your opt-out so that we can ensure you are not accidentally added to marketing communications again.
Technical and security information
Server logs and security information may be retained for a limited period where necessary for security, troubleshooting, fraud prevention or legal purposes.
International transfers
Some services used by TrainSim Tech may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, appropriate safeguards will be used where required by law. These may include transfers to countries covered by UK adequacy regulations or the use of approved contractual safeguards.
Website accounts
If customer accounts are enabled on our website, information associated with your account may be stored so that you can view and manage your orders and account details.
You are responsible for keeping your account password confidential.
Where available, you may update certain personal information from your account area.
Embedded content and external websites
Our website may contain links to or embedded content from other websites.
External websites may collect information about you, use cookies or use other tracking technologies.
TrainSim Tech does not control the privacy practices of external websites and you should review their privacy policies where appropriate.
How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.
Access to customer information is limited to people and services that reasonably require access in order to operate TrainSim Tech.
However, no website or internet transmission can be guaranteed to be completely secure.
What rights you have over your data
Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information.
- Access – you may request a copy of the personal information we hold about you.
- Correction – you may ask us to correct inaccurate or incomplete information.
- Erasure – you may ask us to delete your personal information in certain circumstances.
- Restriction – you may ask us to restrict the processing of your personal information in certain circumstances.
- Objection – you may object to certain types of processing.
- Data portability – in certain circumstances, you may request that information you provided to us is transferred to you or another organisation.
- Withdraw consent – where processing is based on your consent, you may withdraw that consent at any time.
These rights are not absolute and there may be circumstances where we are legally permitted or required to retain or continue processing certain information.
Your right to object to direct marketing
You have the right to object at any time to the use of your personal information for direct marketing.
You can stop receiving TrainSim Tech marketing emails at any time by using the unsubscribe link provided in the email or by contacting us.
Requesting your information
If you wish to exercise any of your data protection rights or have a question about the personal information we hold about you, please contact:
TrainSim Tech
Email: privacy@trainsimtech.com
We may need to verify your identity before responding to certain requests.
Complaints
If you have concerns about how TrainSim Tech has handled your personal information, please contact us first so that we have an opportunity to investigate the matter.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Further information about your rights and how to make a complaint is available from the Information Commissioner’s Office at https://ico.org.uk.
Children
TrainSim Tech products and services are not specifically directed at young children and we do not knowingly collect personal information from children where it is not necessary to provide a requested service.
If you believe that a child has provided personal information to us inappropriately, please contact us.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, suppliers, cookies or legal obligations.
The latest version will always be published on this page.
Contact us
If you have any questions about this Privacy Policy or how TrainSim Tech processes your personal information, please contact:
TrainSim Tech
Email: privacy@trainsimtech.com